Customer Operations Administrator

** CUSTOMER OPERATIONS ADMINISTRATOR ** ROTHERHAM ** ONGOING ** DAYS ** POTENTIAL TEMP TO PERM **

Our fantastic client based in Rotherham are now looking for a Customer Operations Administrator to join thier team on a long term temporary opportunity ASAP. This role could become permanent for the right applicant

Job description

This is an exciting opportunity for someone with administration skills to join our growing business and gain hands-on experience in our customer operations team.

This is a temporary role which we envisage will be required until September 2025 as the business gets to grips with its new ERP system SAP.

Key Responsibilities:



* Sending copies of despatch notes to hauliers as required



* Providing customers with copy invoices and statements, or other documentation, as required



* Completing customer-specific product set up (new line forms)



* Creating & distributing COPs co-ordinators "to-do lists" via SAP



* Processing simple claims from customers for damages & shortages



* Providing customers with ETAs on their deliveries (over phone & via email)



* Generating order confirmations & proformas for SE customers



* Making amendments to orders via Portal



* Ensuring customers official POs match orders entered on our system to prevent discrepancies / issues upon delivery



* Informing trading team of deletions so stock can be made available for sale and sold elsewhere.



* Following up with customers to request updates on overdue payments



What Were Looking For



Organised & Detail-Oriented: Excellent organisational skills with a focus on accuracy and attention to detail.

Computer literacy: Previous experience of using Microsoft packages.



In the first instance please only apply online and the succesful candidates will be contacted for immediate consideration