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Join our clients innovative startup as a Customer Success Engineer, where you'll play a pivotal role in ensuring the smooth implementation, adoption, and success of their platform. This role combines technical expertise with customer-facing responsibilities to deliver exceptional experiences and drive product satisfaction.
Key Responsibilities
Pre-Sales Support:
- Assist in technical scoping and product demonstrations.
- Address customer queries and ensure the proposed solution aligns with their technical needs.
Deployment & On-boarding:
- Lead customers through setup and integration of the platform.
- Coordinate with internal teams to ensure successful implementation tailored to customer requirements.
- Provide training for both technical and non-technical users to enable effective product utilisation.
Technical Support & Maintenance:
- Troubleshoot and resolve technical issues during and post-deployment.
- Manage the helpdesk and provide timely resolutions.
- Ensure smooth deployment of updates and compatibility with customer systems.
Customer Success Management:
- Build and maintain strong customer relationships, ensuring satisfaction throughout the lifecycle.
- Proactively gather feedback to identify opportunities for product improvements and feature enhancements.
- Regularly check in with customers to address concerns and prevent churn.
Project Management:
- Plan and execute deployment projects, ensuring milestones are met on time.
- Act as the primary contact for customers during projects, coordinating with cross-functional teams to resolve technical blockers.
Qualifications
Education: Bachelor's degree in Computer Science, IT, Software Engineering, or a related field.
Technical Skills:
- Proficiency in Python (2+ years) for automation, scripting, and troubleshooting.
- Hands-on experience with Linux systems (2+ years) for server management and debugging.
- Familiarity with cloud services and system integration (2+ years).
Desirable:
- Knowledge of DICOM networking and files, particularly in healthcare or imaging applications.
- Understanding of AI applications in the medical field.
Why Join Us?
Be part of a team that values creativity, diversity, and excellence. As a startup, we embrace adaptability and growth, offering a chance to shape your role and develop the skills we'll need for tomorrow. If you're ready to make an impact in a rapidly evolving tech space, we'd love to hear from you!
