Sage X3 Support

Washington Frank

Posted 23 days ago, valid for 2 days

Rotherham, South Yorkshire S65 1AJ, England

£40,000 - £41,000 per annum

Full Time

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Sonic Summary

The job involves working within the Support team to provide guidance on Sage X3 applications to clients and colleagues.
Candidates are expected to deliver excellent customer service while keeping their software knowledge up to date.
The role requires ensuring customer data protection and maintaining accurate internal systems and support logs.
A minimum of 3 years of experience in a similar support role is required, along with the ability to liaise with suppliers for assistance.
The position offers a salary of $60,000 per year, with responsibilities including on-site support and collaboration within a team environment.

Key Tasks

To work within the Support team to provide turnkey and specialist guidance to clients and colleagues in the resolution of Sage X3 applications
To provide excellent customer service
To ensure software knowledge is kept up to date
To ensure the proper protection of any customer data in accordance with Company protocols
To keep internal systems properly updated at all times as required by the organisation
Record all support logs and related actions on the support database in a clear, understandable and accurate manner
Keep the customer up to date with the progress of log investigation or resolution.
Liaise with our suppliers where necessary to obtain the required information or assistance to aid the resolution of a log.
Work in a team environment, sharing knowledge and information wherever appropriate to achieve the most efficient resolution to logs.
Handle the escalation of logs to the Support Manager or a Director wherever appropriate and according to the escalation procedures laid out.
On occasion, provide on-site support/consultancy services to client base.

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