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Job Title: Customer Support Engineer
Location: Cambridge, UK / The Netherlands
Department: Sales and Marketing
Reports To: VP Marketing and Sales / Business Development
Job Type: Full-Time
Overview
We are a technology start-up specializing in advanced RF solutions for connected wearables and mobile devices. As a semiconductor company, we are backed by strong investment and are focused on designing, developing, and commercializing innovative RF Front Ends using cutting-edge technologies. We are seeking a Customer Support Engineer to drive technical acceptance of our solutions, support customers during evaluations, and assist with design-in efforts.
Responsibilities
- Provide hands-on support and expert guidance to drive technical acceptance of RF solutions at customer sites.
- Assist customers with evaluations and design-in efforts to ensure seamless integration of our technology.
- Collaborate with internal teams to develop tools and create data to communicate the value of our solutions.
- Maintain a high level of organization to ensure timely task tracking and completion.
- Engage proactively with customers, addressing challenges and finding solutions with persistence.
- Act as a technical advocate, ensuring customer needs are met and promoting long-term product success.
Qualifications
Education and Experience:
- Strong RF engineering background with experience in customer-facing roles.
- Proven track record working with global mobile phone OEMs.
Technical Skills:
- Solid understanding of antenna design, performance, and testing.
- Expertise in RF technologies, including testing, design-in, and performance evaluation.
Soft Skills:
- Problem-solving mindset with a tenacious attitude toward finding solutions.
- Highly organized and task-oriented with a proactive approach.
- Strong interpersonal and communication skills, able to explain technical concepts to diverse stakeholders.
Preferred Qualifications:
- Experience in the semiconductor industry or related technical fields.
- Familiarity with customer support practices and tools.
Day-to-day
The Customer Support Engineer will work closely with global mobile phone OEMs, providing technical support, assisting with evaluations, and collaborating with internal teams to develop tools and data that demonstrate the value of our solutions. This role will involve frequent travel to customer locations.
Benefits
- Competitive salary and pension contributions
- Company share option scheme
- 25 days holiday + national holidays
- Weekly company lunches (Cambridge, UK)
- Flexible work hours and remote work options
- 8% holiday allowance (Netherlands only)
Equal Opportunity Statement
We are an equal-opportunity employer and value diversity. Employment decisions are based on qualifications, merit, and business need, without regard to race, religion, gender identity, sexual orientation, disability, or veteran status.
Ready to Join Us?
If this opportunity excites you and aligns with your expertise, we'd love to connect.
