IT Officer

Job Title: IT Officer (Temporary Contract)
Contract Duration: 3-6 Months
Location: Remote (Work from Home)

Job Description

We are looking for a proactive and experienced IT Officer to join our clients team on a temporary basis for 3-6 months. You will play a key role in providing IT support and training across the organisation, with a focus on maintaining and enhancing the Housing Management System (MIS ActiveH).

Key Responsibilities

1. System Support and Training

   • Provide support for the Housing Management System (MIS ActiveH).
   • Deliver training on key systems to staff across the organisation.

2. IT Support

   • Provide 1st and 2nd line IT support across multiple platforms, including operating systems (VMWare, Windows, iOS), Windows Server-based systems, and hardware.
   • Support remote working systems to ensure effective service delivery.

3. End User Support

   • Work closely with the Head of IT & Projects to efficiently prioritise and resolve incidents.
   • Maintain a high standard of end-user support by being responsive and visible.

4. Operational Analysis and Knowledge Sharing

   • Analyse operational needs and identify gaps in stakeholder and team training.
   • Contribute to the IT Service Desk knowledge base to ensure solutions are documented and reusable.

5. System Administration and Security

   • Manage permissions and resource access using Active Directory.
   • Collaborate with the Managed Service Provider for efficient permission management.
   • Monitor and improve the Mobile Device Management platform.

Candidate Requirements

Essential Skills and Experience:

• Experience in supporting Social Housing Management Systems (MIS ActiveH).
• Proficiency in supporting Microsoft desktop technologies.
• Familiarity with end-user computing devices and peripherals.
• Knowledge of Data Protection legislation and best practices.