Technical Service Management

Technical Service Manager - CONTRACT - REMOTE - OUTSIDE IR35

About the Role

We are seeking a highly experiencedService Management Tooling Procurement Specialistto lead the evaluation, selection, and procurement of CMDB and ITSM tools in a hybrid IT environment. This role is pivotal in supporting our digital transformation efforts by ensuring the right tools are identified and procured, ready for implementation.

As a key contributor, you will engage with stakeholders, define requirements, conduct market evaluations, and oversee the procurement lifecycle. This role is suited for someone with a strong technical background in service management and a proven track record of managing procurement in complex IT environments.

Key Responsibilities

• Gather and analyse business requirements for CMDB and ITSM tools.
• Develop detailed business cases, including licenses, training, and implementation support for service management tools.
• Conduct comprehensive market evaluations to identify and recommend suitable tools.
• Prepare full procurement documentation to facilitate the procurement process.
• Collaborate with stakeholders to ensure tools are procured and ready for installation.

Ideal CandidateExperience

• 15+ years in IT, with hands-on technical expertise in service management and associated tools across on-premises and AWS environments.
• Extensive experience supporting service management functions in private and public sectors, with a focus on hybrid estates.
• Expertise in the full procurement lifecycle for CMDB and ITSM tools.
• Deep technical knowledge of tools such as ServiceNow, SNOW, Flexera, and SolarWinds.
• Proven ability to lead discovery workshops and capture requirements from senior stakeholders.
• Strong analytical and consultative mindset to evaluate market options and develop business cases.

Skills and Qualifications

• Proficient in Agile delivery tools (e.g., Atlassian Suite, Slack, Teams).
• Exceptional documentation skills for business cases and procurement documentation.
• Experienced in stakeholder management, governance reporting, and risk mitigation.
• Familiarity with integrating tools via APIs and managing cloud-based environments (especially AWS).
• Knowledge of digital transformation methodologies.

Cultural Fit

• A team player who fosters collaboration across teams and suppliers.
• Self-starter capable of managing multiple projects and meeting deadlines.
• Committed to delivering value and ensuring customer satisfaction.

Desirable Experience

• Exposure to life sciences or genomics bioinformatics projects.
• AWS Certification and experience in software development or API integrations.

If this is of interest, please apply ASAP with a copy of your most recent CV.

JOB REF:19081