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Recruit4staff are proud to be representing their client, a leading Waste / Recycling company in their search for a Customer Relations Executive to work based in the Birmingham area.
For the successful Customer Relations Executive our client is offering:
- Salary up to £27,000 per annum
- 8:30am to 5:00pm Monday to Friday
- Permanent Position
- Benefits: Company Car, Holidays, Pension
The role - Customer Relations Executive :-
- Visit customers in the field / to their site for management of their enquiries and complaints
- Planning own diary and making appointments to see customers with the aim to resolve complaints and maintain a continued trading relationship
- Ability to manage a workload through a CRM system
- Dealing with a variety of initial queries, remaining customer focused to find the most suitable conclusion
- Engage in contractual matters and negotiation of rates where applicable
What our client is looking for in a Customer Relations Executive : -
- Experience in a customer service role - ESSENTIAL
- Customer relations and complaint management experience - ESSENTIAL
- End to End Complaint Resolution - ESSENTIAL
- Excellent communication, inter-personal analytical and Microsoft skills
- A full driving licence and flexibility to travel for meetings/training/site visits - ESSENTIAL
- Minimum 1-year experience within retentions - PREFERRED
Key skills or similar Job titles: Customer Relations Manager, Customer Retention Manager
Commutable From: Birmingham, West Midlands, Leicestershire, Coventry, Wolverhampton
For further information about this and other positions please apply now
This vacancy is being advertised on behalf of Recruit4staff (Wrexham) who are operating as a recruitment agency, agent, agencies, employment agency or employment business.
