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Are you an experienced Customer Service and / or Sales Representative, familiar in dealing with clients in face to face relationships, and happy to work in a field based role ?
As a Resolution Officer, you will liaise with customers face to face with a view to resolving any matters that may arise and find suitable solutions in a timely manner, negotiate contract terms to ensure continuity of business and provide a high-quality customer service by effectively communicating with the customer and internal colleagues to ensure the customers' requirements are met.
Core Responsibilities
- Planning own diary to visit customers that your office-based colleagues are unable to communicate with, with the aim to resolve any complaints or queries the customer may have and enable both parties to maintain a continued relationship.
- Be extremely confident in your ability to make on the spot decisions, whilst taking a calm, level-headed approach to problem solving that is satisfactory to the customer whilst also protecting the companies' commercial position. This will include the negotiation of rates amongst other potential challenges you may be met with.
- Ability to manage a busy workload through a CRM system where time management is key.
- An in-depth geographical knowledge of Birmingham and the surrounding areas.
- The successful candidate will have recent experience in a similar role working in a fast-paced environment. They will have strong negotiation, problem-solving, communication and IT skills with an ability to organise and prioritise workloads to meet deadlines.
Remuneration Package
- Company Car provided.
- Salary: £28k per year
Working Hours
- Monday to Friday 8:30 - 5:00 - may need to work later some occasions to meet customers who only open during twilight hours.
Experience:
- Customer Relations: 2 years
- Negotiating within a business environment: 2 years
Closing date 31.12.2024
Hawk 3 Talent Solutions are operating as an employment agency on behalf of its client.
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Hawk 3 Talent Solutions are committed to the selection, recruitment, and development of the best people, basing judgements solely on suitability for the job. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future.
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