Sales Administrator

Halesowen (B62)

Competitive Salary

Full Time Permanent Position

Monday-Friday 09:00-17:00 (Occasional Saturday - Shorter Hours)

Our client are looking for a Sales Administrator to join their team in their busy operation at their Halesowen site. This is a full time role based onsite 5 days per week, plus the occasional Saturday on a rota basis (shorter hours). Their site consists of several warehouse spaces, with spacious offices and free onsite parking.

Accountabilities:

Execute the order process from the beginning to the end including after-sales support with high attention to detail
Researches new business development opportunities to acquire new business
Actively contributes towards upselling and promoting the Company’s full product range
Resolution of all customer matters or general queries efficiently and effectively and in line with Company timescales and procedures
Management of escalated and complex complaints from customers through to successful resolution adhering to Company procedures as may be applicable
Identification and investigation of the real customer matter in order to provide the right solution
Escalation of all matters when needed to internal experts as may be required for support
Educates customers in relation to matters in a positive and professional manner
Maintains customer contact to deliver resolutions ensuring all records are up to date, accurate and accessible
Provides status update reports on a regular basis and initiates escalation process as required
Monitors and provides solutions for feedback required from e-commerce sites regarding unusual activity & escalates as required
Communicate effectively and embrace relationships throughout other departments to improve efficiencies
Adhere to all internal policies and procedures
Perform needs analysis of existing customers to meet their future needs
Updating internal systems and inputting vast amounts of data
Processing of sales orders via the Shipping department

Core Competencies:

Previous experience working within a similar environment is essential
Excellent communication and interpersonal skills
Confident and passionate to provide exceptional customer care
Excellent organisational and IT skills
Proficient in customer care techniques
Able to deal with vast amounts of data and information without being overwhelmed
Excellent problem solving skills coupled with the ability to interpret customer requirements
Able to remain calm in difficult and challenging circumstances
Rational, thoughtful and precise decision making abilities
Able to interpret and apply procedures
Responsive to the needs of the customer and the organisations expectations
Able to expedite issues without sacrificing quality
Able to work on own initiative as well as embracing the team element
Possessive of an action orientation and a proactive approach to the completion of tasks and projects

We operate from several prime locations and our team offer a unique service tailored to match your precise needs, and can assist you with the following job roles: Sales Manager, Business Development, Field Sales, Sales Executive, Telesales, Telemarketing and Account Managers.

We are always on the lookout for the very best talent, so if you know anyone, refer them to our professional and friendly team who will be more than happy to help.

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