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Sales and Marketing Administrator
Halesowen (B62)
Competitive Salary
Full Time Permanent Position
Monday-Friday 09:00-17:00 (Occasional Saturday - Shorter Hours)
Our client are looking for a Sales and Merketing Administrator to join their team in their busy operation at their Halesowen site. This is a full time role based onsite 5 days per week, plus the occasional Saturday on a rota basis (shorter hours). Their site consists of several warehouse spaces, with spacious offices and free onsite parking.Â
Accountabilities:
- Execute the order process from the beginning to the end including after-sales support with high attention to detail
- Researches new business development opportunities to acquire new business
- Actively contributes towards upselling and promoting the Company’s full product range
- Resolution of all customer matters or general queries efficiently and effectively and in line with Company timescales and procedures
- Assist with the development and implementation of new e-commerce platform, including ongoing monitoring, training, product listings, scanning / barcode facility, SKU’s, locations etc
- Develop and implement marketing and selling strategies for product clearance
- Develop and implement strategic marketing plans, setting targets and goals to improve sales
- Develop and implement new marketing and selling platforms, ie. Amazon LaunchPad, Wayfair, Etsy, OnBuy, B&Q etc
- Listing design, listing new products / revision on different channels (Web and Ebay)
- Manage and promote the Company’s social media channels Facebook, Twitter, Instagram, YouTube, blogs in a professional manner and to enhance audience engagement
- Managing in outbound or inbound marketing activities by demonstrating expertise in various areas (content development and optimization, advertising, events planning etc)
- Preparation and presentation of appropriate reports (weekly & monthly)
- SEO, google AdWords, google analytics
- Management of escalated and complex complaints from customers through to successful resolution adhering to Company procedures as may be applicable
- Escalation of all matters when needed to internal experts as may be required for support
- Educates customers in relation to matters in a positive and professional manner
- Maintains customer contact to deliver resolutions ensuring all records are up to date, accurate and accessible
- Monitors and provides solutions for feedback required from e-commerce sites regarding unusual activity & escalates as required
- Communicate effectively and embrace relationships throughout other departments to improve efficiencies
Core Competencies:
- Previous experience working within a similar environment is essential
- Excellent communication and interpersonal skills
- Confident and passionate to provide exceptional customer care
- Excellent organisational and IT skills
- Professional Adobe Photoshop / photographic skills
- Professional video editing skills
- Proficient in customer care techniques
- Able to deal with vast amounts of data and information without being overwhelmed
- Excellent problem solving skills coupled with the ability to interpret customer requirements
- Able to remain calm in difficult and challenging circumstances
- Rational, thoughtful and precise decision making abilities
- Able to interpret and apply procedures
- Responsive to the needs of the customer and the organisations expectations
- Able to expedite issues without sacrificing quality
- Able to work on own initiative as well as embracing the team element
- Possessive of an action orientation and a proactive approach to the completion of tasks and projects
We operate from several prime locations and our team offer a unique service tailored to match your precise needs, and can assist you with the following job roles: Sales Manager, Business Development, Field Sales, Sales Executive, Telesales, Telemarketing and Account Managers.
We are always on the lookout for the very best talent, so if you know anyone, refer them to our professional and friendly team who will be more than happy to help.
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