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Location:West Midlands
Type:Permanent
Salary:27,000 - 29,000
Our client, a reputable residential developer and house builder based in West Midlands, is seeking a confident and motivatedCustomer Care/Service Coordinatorto join their dynamic team. This is an exciting opportunity for a dedicated professional to manage customer care operations and ensure high satisfaction among new homeowners.
Key Responsibilities:
- Monitor Customer Services Inbox: Efficiently manage and respond to customer inquiries.
- Log Communications: Accurately log all customer telephone calls and emails.
- Weekly Defects Reporting: Prepare and issue weekly defects reports for each site as directed by the Customer Service Manager.
- Feedback Provision: Provide valuable feedback to the technical department regarding defective materials.
- Work Allocation: Correctly allocate work to the Customer Support operative team, site teams, and contractors to address issues in new customer homes.
- Contractor Oversight: Oversee contractor work and report any poor outcomes to the Head of Customer Service.
- Schedule Coordination: Balance and coordinate the scheduling of trades and CRM diaries.
- Customer Communication: Maintain reasonable timescales for remediation works and ensure continuous communication with customers throughout the process.
Requirements:
- Exceptional Customer Service Skills:Must demonstrate outstanding customer service capabilities.
- Organizational Skills:Ability to manage multiple tasks and coordinate schedules effectively.
- Attention to Detail:Ensure accuracy in data logging and reporting.
- Communication:Excellent verbal and written communication skills to interact with customers and internal teams.
- Problem-Solving:Ability to handle customer issues efficiently and provide effective solutions.
- Team Player:Work collaboratively with various teams and contractors to achieve common goals.
Benefits:
- Competitive salary
- Permanent role with career growth opportunities
- Supportive and dynamic team environment
- Opportunity to make a real impact on customer satisfaction
If you are a dedicated professional with a passion for customer service and a background in coordinating care operations, we would love to hear from you. Join our client's team and contribute to delivering outstanding service to new homeowners.
