UPS Service Manager

LB276 - UPS Service ManagerLocation: Royston/M4 corridorSalary: £35,000Overview:As a UPS Service Manager, you will play a key role in maintaining our strong reputation with our customers.Our client strongly encourages applications from ex-military personnel however, all candidates will be considered.Duties and Responsibilities:

• Run the operations from receiving an order to dispatching the goods to the customers
• Check delivery of inbound goods.
• Managing the Delivery notes and emailing them to customers
• Coordinating shipments and tracking invoice payments
• Coordinating delivery schedules with our couriers and drivers
• Monitor the level of inventory and report issues to management.
• Oversee the management of goods for dispatch, including the required documentation and shipping labels.
• Liaising with customers on delivery/visit schedule
• Ensure Company Quality Engineering standards are kept
• Conduct Site surveys to assess the work required to enable Quotations, Risk and Method creation and project planning.
• Reviewing/storing technical reports and data.
• Highlighting further site actions if required
• Completing paperwork relating to site visits
• Completing personal expenditure claims including, cash expenses, mileage logs and other expenses.
• Showing initiative in the generation of income for the company.
• Resolving any problems with the team, plans and budget to ensure that the project flows smoothly

Skills and Qualifications:

• Strong Verbal and written communications Skills
• Ability to act promptly and with intention to make things happen efficiently and effectively
• Demonstrated ability to work well in collaborative environment and to communicate effectively with clients and end users
• Self-directed/motivated
• A Strong command of Microsoft Word and Excel
• Commitment to providing great customer service with strong organisational skills
• A proven track record of strong customer service working within a face-to-face customer service environment
• Adaptable to changing situations
• Flexibility as required
• Service Delivery Focused
• Commercial Awareness
• Due to the nature of the role, we will require you to have a full UK driving licence
• 2 Years experience within the UPS and standby Battery systems environment

Location: Royston/M4 corridorSalary: £35,000