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Our client is a reputable and established supplier of high-quality products to the construction industry. As their success continues to grow, they are now seeking a proactive, efficient, and experienced Sales Support Administrator to join their small but dynamic team. In this role, you will play a vital part in supporting the sales team and ensuring the seamless operation of various sales-focused processes. Your composed and proactive approach will be essential in navigating the ever-changing landscape of this thriving sales department.
Tasks & Responsibilities
- Distribute incoming calls to the appropriate team member
- Accurately & promptly process orders using order processing system
- Provide warehouse with precise dispatch notes to ensure timely packing and dispatching of goods
- Book on orders with appropriate courier
- Create pro-forma invoices when pre-payment is required
- Create Worldpay payment links for pre-payment
- Update online orders with accurate status and notes accordingly
- Follow online filing system routinely
- Deal with order/delivery enquiries promptly, and liaising with colleagues to resolve issues swifty, with customer satisfaction always at the forefront
- To provide ongoing support for the Sales team as required
Future additional responsibilities
- To confidently take sales enquiries via telephone & email
- Formulate quotations across all product sets
- Assist with stock management including stock take and warehouse queries
Key skills & experience
- Construction industry background and/or knowledge preferred but not essential
- Minimum 2 years office administration experience ideally within a Sales environment
- Strong organisational skills, with confidence to prioritise tasks effectively
- Passionate about delivering the highest quality customer service
- Proven experience working with online ordering systems including CRM management
- Excellent communication skills, both verbal and written.
- Must be able to work harmoniously & effectively as part of a small and established team
- Ability to confidently multi-task and show flexibility
- Attention to detail and accuracy
- Confident system operator
- Intermediate working experience with Microsoft 365
Benefits
- Full-time / office based
- Schedule: Monday - Friday 08:30 - 17:00
- Holidays are 20 Days increasing at 1 Day per year to a max of 5
- Parking is free on Site
- Pension
- Comprehensive Health Care is provided after 1 year
- Annual and Intermittent Bonuses (Not at Set Values)
Hue Recruitment Ltd is an independent recruitment agency specialising in permanent placements. We are dedicated to matching the right candidate with the right job consistently and take pride in delivering exceptional levels of Candidate Satisfaction.
Thank you for your interest in this role. Regrettably, due to the high volume of CVs we receive daily, we are unable to respond individually to each application. Rest assured, one of our experienced consultants will review your application within the next 5 days. If you do not hear from us within this timeframe, unfortunately, your application has not been successful on this occasion.
