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Ellis Mason are assisting a small, well established business in their search for a new CUSTOMER ACCOUNT COORDINATOR .
This may be an exciting role for a graduate! Ideally with some customer service experience.Â
The CUSTOMER ACCOUNT COORDINATOR Â role is available immediately for the right candidate.Â
THE SALARY & BENEFITS- £25,000-£27,000 per annum
- 25 days (plus the standard bank holidays)
- Monday- Thursday 9am to 5pm, early finish Friday!
- Work from home on a Friday
- On-site parking or a 10-minute walk from the train station
The main duties included within the role of the CUSTOMER ACCOUNT COORDINATOR , are;
- Compiling and entering complex sales orders onto the SAGE CRM or Excel database
- Involvement in sales projects including new products or industries
- Assisting the Sales team with the production of quotations
- Working with the Sales team to ascertain pricing based on tangibles such as; total order amount, product used, volume of business, etc
- Keeping in contact with existing and new customers to ensure that they are receiving optimal service at all times
- Informing customers of delivery lead times and potential changes to their order
- Handling incoming calls
- As first port of call on the phone, handling each call appropriately
- Contacting suppliers for quotes and estimates. Following up on order timelines
- Social media engagement; creating social media posts, handling any responses, etc
- Handling the storage of sample packs and print retains
- Saving digital print files in the correct folders online
- Assisting with the creation of data lists; e.g. if given an exhibitor list of contacts from a trade show, researching them, finding contact details, relevant contact names, etc
- General administrative tasks such as; keeping the office tidy, taking the post, responding to e-mails, ordering equipment if requested, and more
- This list is not exhaustive and the role may evolve dependent on the skills of the personÂ
