Customer Service Advisor

CTS Recruitment LTD

Posted 14 hours ago, valid for 16 days

Royston, Cambridgeshire SG8 6DF, England

£12.74 per hour

Part Time

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Sonic Summary

Our client, a Local Authority based in Hertfordshire, is seeking to recruit a Customer Service Advisor for a temporary position lasting 2 to 3 months.
The role involves handling customer enquiries through various channels including telephone, email, and face-to-face interactions, while also performing administrative tasks.
The pay rate for this position is £12.74 per hour, and candidates should have experience in customer service solutions.
Ideal candidates will be customer-focused, detail-oriented, and possess strong computer skills, with the ability to adapt communication styles as needed.
Experience in providing customer service across diverse situations is essential, along with skills in multitasking and effective time management.

Our client a Local Authority based in Hertfordshire are looking to recruit a Customer Service Advisor to cover up to 2 to 3 - months.

Customer Service Advisor

Work Pattern: Monday to Friday

Rate: £12.74 per hour

The Role - Handling customer enquiries by telephone, letter, social media, email and face to face and logging information.- You will be responsible for resolving as many customer enquiries as possible at the point of enquiry, about a variety of different services such as Housing, and Environmental Health, amongst others. The role also involves some administrative tasks.

Experience required- Customer focussed. - Rigorous with a strong attention to detail. - Able to adapt your speech/voice tone to each situation. - Proactive/reactive, reassuring and understanding. - Agile and able to embrace constant change with adaptability. - You will need to have good computer skills and be able to communicate effectively. - Experience in providing customer service solutions across a range of different customers with confidence. - The ability to multitask, set priorities and manage time effectively.- Ability to analyse a situation, identify a solution and take a decision.

Please contact us immediately if you are an experienced Customer Service Advisor.

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