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Ellis Mason are recruiting for a long standing business in Royston, in their recruitment of a SALES SUPPORT ADMINISTRATOR.
This a relatively junior role within the business and therefore would suit someone still new into their career. If new to working, the lower end of the salary will be more relevant, however with some relevant experience the latter end of the salary offering will be discussed.
The SALES SUPPORT ADMINISTRATOR will work work alongside the sales team in supporting customers once onboard.
THE SALARY & BENEFITS
- £26,000-£29,000 per annum
- 25 days (plus bank holidays)
- Hybrid (1 day a week from home, usually a Friday)
- Town centre location, parking on-site and also close to the train station
THE JOB
The main duties included within the role of the SALES SUPPORT ADMINISTRATOR, are;
- Supporting the businesses customers with any enquiries or orders that they have
- Being the first port of call for incoming calls
- Learning the company products in order to be able to assist customers more effectively
- Taken order requirements and providing quotations after working out the cost of their personalised requirements
- Sales order may be detailed and complex, accuracy is required at all times
- Discussing customer requirements with the internal sales team, in order to calculate costs based on quantity of order
- Keeping customers informed of delivery changes, etc
- Regularly calling customers to see how they are getting on with their orders once delivered
- Building relationships with suppliers, contacting them for quotes/estimates
- Maintaining an online library of products
- Saving all digital files in the correct format and in the correct place online
- Assisting with creating social media posts
- Office support such as administrative assistance to the MD
- Working with the Directors to prepare for trade shows
- Ordering company stationary, sample pack items, etc
