Service Desk Administrator

We are hiring a Service Desk Administrator for our amazing client based just outside of Royston. This role is working for a national Mechanical and Electrical building service provider, who offer integrated planned preventative as well as reactive maintenance services across all property portfolios and are looking for an administrator with great organisation and communication skills. This is a full-time position starting on a temporary basis with a view of going permanent for the right candidate.

This role will suit candidates with previous experience working within a call centre, customer service or help desk environment, full training will be provided, and you will be working within a fantastic, supportive team. They are a lovely company that really take pride in caring for their staff offering a great staff rewards program with discounts, benefits and access to confidential help lines and medical services once a permanent employee.

Responsibilities will include:

• General administration/office duties including preparing documents, producing files and filing
• Answering incoming phone calls & emails over various inboxes
• Allocation of works to engineers based in the South-East of the UK
• Working to response times to meet contract SLA agreements
• Monitoring dashboard data to ensure we are meeting contractual SLAs
• Jobsheet processing, including forwarding completed reports to clients & uploading to customer portals
• Requesting site access and arranging Permits for shopping centres, landlord managed buildings etc

Requirements:

• Demonstrable experience of working within a helpdesk, customer services or call centre environment previously preferred
• Great organisation and time management
• Ability to work independantly as well as with a team in a fast-paced/pressured Service Desk environment
• Excellent written and verbal communication skills
• Accurate data entry skills