Senior Operations Technical Manager EMENA

Senior Technical Operations Manager (EMENA)-  permanent  -contract

At Costa Coffee, we are what we craft. We’re reimagining coffee experiences in over 50 countries and counting, as a key part of the Coca-Cola System. Whether you get your coffee in a store, from a machine, at home, or on the go – we’ve got you covered.

Our teams make a difference. Whether that’s working on new tech for the perfect pour, helping our teams grow, creating award-winning campaigns, crunching the numbers, or developing the latest exciting menu item; together, we stir up success.

We may be a global brand, but we haven’t forgotten our roots. That’s where the Costa Foundation and our fantastic community agenda come in. Whatever your role, you can help us change lives in coffee growing communities, and help your local community too.

We also want to help you grow in your career through amazing experiences, our apprenticeship scheme, and development programmes. At Costa, you can go beyond the day-to-day.

And as a Senior Technical Operations Manager (EMENA) –  there’s never been a better time to join.

The Senior Technical Operations Manager (EMENA) is responsible for Technical governance and performance in Region for all platforms. Ensuring that governance procedures are in place to manage Technical risk across Technical commercialisation, Quality & Food Safety and Occupational Health & Safety.    

So, why Costa?

We didn’t become a global coffee brand by sitting back. When you work here, you join a community that values passion, progression and integrity, with some pretty brilliant perks to sweeten the deal:

• Own a piece of Costa’s success by becoming a share owner in Coca-Cola with our Share Investment Plan (SIP)
• A smart pension that saves you money on tax and national insurance, and matches your contributions up to 10%
• The Costa Financial Support Fund, supporting team members who find themselves in unexpected financial pressure
• 50% discount in all Costa-owned stores, and 25% off in other participating stores
• Private medical cover thanks to our Private Healthcare scheme
• And that’s not all. Explore even more of our perks here: https://costaperks

We’re passionate about being a great place to work, where you can bring your unique self into our mix. We firmly support diversity, equity and inclusion, and continue to work with our teams to shape the future of our culture and values: Disciplined to Deliver, Passion for Progress, Win with Warmth, Courage to Challenge and Trusted Team Players.

What you’ll do

As part of the EMENA regional team you will reporting into the EMENA Supply Chain Director with a dotted line into the Global Technical Director.  Managing a team of three technical managers to ensure the delivery of  technical governance and compliance across all platforms in region.

Being a Senior Technical Operations Manager (EMENA) is about so much more than bringing our coffee to the world. It’s your chance to stir up real success – which means you’ll be:

• Drives Technical performance via metrics and targets, reporting and governance reviews with Regional Executive team.
• Responsible for identification of Technical risk and ensuring effective management to either, eliminate, mitigate or escalate to the Regional Executive team and the Global Technical Director where appropriate.
• Creates Regional/local country procedures in line with global technical governance and defines ways of working to ensure Technical compliance in the Region. e.g. Incident Management Crisis response processes (IMCR), Consumer complaint management to support the Regional business
•  Ensures seamless New Market entry and launch of Platforms new to market by confirming Technical processes with Coca-Cola OU contacts and Bottlers. Defines ways of working and governance process to ensure Costa Technical standards are clear and embedded by bottlers and their customers e.g. Proud to serve, bottler technical standards and guidance for customers.
• Ensures Customer complaint processes are in place for new markets, bottlers and customers. Leads Technical IMCR management in region, responsible for ensuring effective investigation and issue resolution. Ensures provision of Technical data from suppliers to bottlers where required. e.g. specifications, certificates of analysis

Who you are

It’s your unique ingredients we’re interested in:

• Over 5 years Technical or Quality & Food Safety Management experience in a retail or manufacturing environment.
• Commercially aware understanding of significant cost impact of decisions regarding non-compliant products
• Strong influencing, verbal, written, communication and analytical skills
• Track record of implementing Governance programs for Supplier Approval, Manufacturing process technology across multiple product categories, Q&FS in manufacturing, distribution, and stores
• Formal training in Quality systems management e.g., IS0 9001, FSCC 2200, BRC Food standard, BRC Distribution standard, IFS Food Quality Management, Supplier Quality Management
• Distribution Quality Management
• Experience of working in non UK markets.
• Leading and developing high performing teams.

Location – London – Hybrid 

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