Summary With your love of working with people and enthusiasm to provide a great service, you’ll welcome and talk to our visitors to the shop/outlet answering any questions they have.

Salary: £11.50 an hour

Duration: Permanent

Hours: 1529 hours a year. This role is based on annualised hours, where the amount of hours you work each month may vary, however your salary will be paid in 12 equal instalments over the year. 4 day a week role which will include weekend working.

Interview dates: Tuesday 19th November 2024

For this role, you’ll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.

What it's like to work here

To find out more about what it’s like to work within “Retail” at the National Trust, click here to watch our video.

What you'll be doing As Retail Team Member you’ll offer customers help and shopping advice with their purchases. Other duties may include receiving, unpacking, and arranging deliveries, creating shop displays and working with other members of the team to keep the shop floor area clean and organised. This role would suit anyone with a passion for delivering great customer service and an interest in learning about retail.

You can view the full role profile for this role in the document attached. You don't need to have all of the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what’s possible in this role.

Who we're looking for

We'd love to hear from you if you are:

customer focused with positive attitude
a team player, but also can work by yourself
well organised and adaptable
willing to learn new skills

The package The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

Substantial pension scheme of up to 10% basic salary
Free entry to National Trust places for you, a guest and your children (under 18)
Tax free childcare scheme
Rental deposit loan scheme
Season ticket loan
Perks at work discounts i.e. gym memberships, shopping discount codes, cinema discounts
Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria
Flexible working whenever possible
Employee assistance programme
Free parking at most locations
Independent financial advice

Click here to find out more about the benefits we offer to support you.

Retail Team Member

Sunday Sales Assistant

Store Assistant

Seasonal Retail Sales Assistant