Internal Customer Account Manager

Rugby

£32,5000 - £33,000

Hours: Monday - Thursday 07:30 - 16:30

Friday 07:30 - 12:00

Parking is available on site

Our highly successful and established Client is looking to recruit an experienced customer service professional with a technical/engineering bias.

Responsibilities:

Supporting the Business Development Manager and customer base
Support the portfolio of products at all levels of the market
Provision of the technical customer sales function and to be involved in the direct interaction with customers, handling queries and attending to customers specific requirements
Efficiently create quotations for the portfolio of products ensuring technical compatibility, commercial viability and regulatory conformance.
Technically evaluate incoming customer sales orders ensuring the product matches its intended purpose and use, and conforms to regulatory certification directives
Develop relationships with strategic accounts and suppliers
Communicate effectively with internal and external customers
Be proactive in the identification and investigation of customer complaints
Utilise the order management system to fully investigate specific customer orders (Sage 200 ERP)
Develop a working technical knowledge of the product portfolio and certification
Liaison and co-ordination with internal departments and other entities to ensure accurate technical information is delivered to the customer and internally to the shop floor.
Contribute to customer service levels and strive to continually improve those levels and associated processes.
Ensuring all work meets the appropriate standards and quality control criteria as set out by the company
Complete any other duties that may be reasonably requested

Person Specification:

Start date asap

Interview process will be two stage and will be with a panel

Internal Customer Account Manager

Farm & Equine Sales Manager