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Customer Services - Team Leader
Rugby (Outskirts - car driver essential)
£26,000 - £27,000 - plus annual bonus up to 4% of salary
Permanent
Purpose of Role:
To support the and manage 3-4 Customer Service Administrators to ensure that customers receive an exceptional experience from order to project completion.
Duties:
- Training staff
- Responsible for overseeing the order processing - ensuring equipment is delivered in a timely and accurate manner.
- Managing escalation of queries, more complex issues and complaints.
- To resolve challenges for customers when orders cannot be fulfilled.
- Finalisation of projects working with the Sales Team.
- Adhering to company processes and procedures.
- Develop good working relationships with Sales, Logistics and Accounts Departments
- Build excellent relationships with customers.
- Conduct staff appraisals for development.
Experience:
- Previous experience within a senior role
- Knowledge of CRM systems
- Good knowledge of MS office (essential)
- Strong administration and customer service skills
- Ability to work calmly in a busy environment
- Ability to motivate a team
Personal Attributes:
- Strong communication and social skills
- Objective-orientated
- Strong work ethic, open and reliable
- Outstanding organisational skills
- Flexible approach with the ability to work on your own initiative
- Lead by example
- Extremely motivated and driven
Other Criteria:
- Good knowledge of MS office
- Ability to learn and adapt to company products quickly
