Customer Service Administrator

Customer Service Administrator

Hours: 08:30 - 17.00, Monday to Thursday, 08.30 - 16.00, Friday with a 30-minute unpaid break

39 hours per week

Onsite, full-time training period then 1 day a week working from home on a rotation.

Location: Rugby

Our client has been trading for over 55 years and is an expert in their field. We have an exciting opportunity for a Customer Service Administrator to work for established, professional company. As a Customer Service Administrator, you will be working to manage and maintain effective customer service, raising quotes, reliable feedback, professional handling of complaints and putting necessary resolves into action.

Responsibilities: Customer Service Administrator:

• Prepare detailed quotations, including availability, price and delivery forecast effectively and efficiently in accordance with company procedures and requirements for all departments, both UK and Offshore.
• Follow up customer sales quotations by taking actions to convert to customer sales for all departments
• Take a proactive approach to understanding product applications and alternatives
• Raise all necessary documentation, including order
• Amend customer orders where necessary
• Creating customer accounts on in-house system
• Create sample orders for customers
• Keeping customer portals up to date as required
• Taking payments on Sage for Pro Forma customers
• Accurate reception, logging, and processing on IFS of all orders
• Stock awareness - select stock in adherence to First in First out (FIFO) principles whenever practicable
• Customer Liaison in relation to product availability and delivery dates via phone, email, or fax, specifically but not limited to mail order accounts
• Raising internal paperwork to create works orders for both stock and manufactured orders and to raise pick lists, some delivery notes and delivery instructions are required.
• Account Liaison, working closely with the Accounts Department regarding customer account status
• Communication: effective and efficient communication and liaison between the customer, the various departments, and the sales team
• All orders confirmations to be completed daily

Other Duties / Requests - Customer Service Administrator:

• Answer incoming calls and expediting with internal contacts or external service providers in relation to customer orders.
• To carry out any other duty that is reasonably requested by a Supervisor / Manager
• Duties to be undertaken in a professional, polite and efficient manner
• Do not hesitate to ask if instructions are unclear, suggest improvements that could be made

Teamwork:

• Covering efficiently and effectively for absent colleagues, where necessary
• Supporting and cooperating fully with all members of all the teams as well as other departments within the business
• Ensuring that the proactive / positive departmental image is either kept or improved and not harmed
• Ensure that by setting an example, the department is not only effective and efficient, but is seen to be by all other departments
• Contributing to team morale
• Treating others as I would like to be treated

Communication:

• Maintaining a completely professional, polite and positive manner whilst at work
• Speak up and be assertive member with whomever (regardless of the job title) if it is within the intention of improving individual or overall company performance
• Maintaining a high level of assertiveness, honesty and be open to any kind of feedback

The ideal candidate will possess an excellent attitude when dealing with internal and external customers, good attention to detail and good communication skills. They must be comfortable working within a team environment as well as on their own initiative and be able to prioritise their own workload. Work to tight deadlines, and able to operate under pressure, using their own initiative when required. Being someone who is persistent, thorough and hardworking, you will also enjoy details and seeing a job through to the end. In addition, due to the nature of the business you must be reliable and flexible. Good timekeeping is essential.

Response Personnel, an independently owned company and experts in recruitment since 1997.

Specialists in Permanent, Temporary and Contract recruitment within a number of niche divisions and industries, including: Commercial, Industrial and Technical sectors.

For information on other roles, we have available please call for further details.