Service Manager

We are currently recruiting for a leading global provider of power generation solutions. Due to continued growth, they are looking for a dedicated Service Manager to join their team.

The Service Manager will be responsible for leading and managing the service department, including field service engineers, workshop engineers, and support staff, to ensure optimal performance and productivity, ensuring maximum uptime and customer satisfaction.

Key Responsibilities:

• Develop and implement service strategies, policies, and procedures to meet customer needs and business objectives.
• Establish service standards and performance metrics, and monitor team performance against targets, taking corrective action as necessary.
• Collaborate with sales and marketing teams to promote service offerings, identify new business opportunities, and achieve revenue targets.
• Manage service contracts and agreements with customers, ensuring compliance with terms and conditions and delivering exceptional customer service.
• Handle customer inquiries, complaints, and escalations, resolving issues promptly and effectively to maintain customer satisfaction.
• Develop and maintain relationships with key customers, stakeholders, and suppliers, fostering long-term partnerships and driving customer loyalty.
• Oversee service scheduling, resource allocation, and inventory management, optimizing efficiency and cost-effectiveness.
• Provide technical expertise and guidance to service teams, offering support with complex technical issues and ensuring adherence to quality standards and safety regulations.
• Stay updated on industry trends, technological advancements, and best practices in service management, continuously improving service processes and capabilities.

Qualifications and Skills:

• Extensive Experience within the Generator Industry or Bachelor's degree in engineering, or similar.
• Proven experience in service management, preferably in the power generation or equipment manufacturing industry.
• Strong leadership and management skills, with the ability to inspire and motivate teams to achieve goals and deliver results.
• Excellent communication and interpersonal skills, with the ability to interact effectively with customers, colleagues, and stakeholders at all levels.
• Strategic thinking and problem-solving abilities, with a focus on driving innovation and continuous improvement.