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The Role: Income Officer
Location: Rugby - 1 day WFH 4 days in the office
Rate Of Pay: £22 P/H
Are you passionate about making a difference in your community? Do you have a knack for managing finances and supporting individuals in challenging circumstances? Join our team as a Rent Accounts Officer and help sustain tenancies while ensuring timely income collection.
About the Role
We are seeking a proactive and professional individual to manage rent accounts within an assigned area. In this role, you will work closely with tenants to ensure rent payments are made on time, provide support for those facing financial difficulties, and collaborate with internal teams to maintain sustainable tenancies.
Key Responsibilities:
- Manage and monitor rent accounts to ensure accurate and timely payments.
- Proactively engage with tenants to discuss arrears, negotiate payment plans, and provide guidance on rent payment obligations.
- Offer tailored support to tenants facing financial challenges by connecting them with relevant welfare and support services.
- Collaborate with tenancy support and welfare teams to minimize arrears and sustain tenancies.
- Maintain accurate records and prepare reports to support income collection targets and council objectives.
About You
To thrive in this role, you will need:
- Proven experience in income collection, housing management, or a related field.
- Strong communication, negotiation, and interpersonal skills.
- The ability to work independently and as part of a collaborative team.
- A commitment to delivering excellent customer service and support.
For more information please call Sam on
