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Job Title: Customer Delivery Manager
Location: Rugeley
Reports to: National Operations Director
About Us:
Our client provides Damage Management Services across the UK to insurers, loss adjusters, and both B2B and B2C clients.
Job Purpose:
As the Customer Delivery Manager, you will oversee day-to-day claims management and operational service delivery. Your role involves managing logistics, resources, and ensuring compliance with health, safety, and environmental standards. You will also play a crucial part in fostering a positive culture and operational efficiency within the Senior MCC Management Team.
Key Responsibilities:
- Efficiently plan and manage logistics, resources, and project delivery to meet service and budget expectations.
- Drive productivity and profitability while ensuring high-quality service.
- Identify and address business vulnerabilities with strategic solutions.
- Facilitate team communication and collaboration across functions.
- Promote a culture of continuous improvement and uphold health and safety standards.
- Support learning and development initiatives for staff growth.
Qualifications & Skills:
- Degree or professional qualification relevant to the role.
- Strong organizational and communication skills.
- Experience in damage management or technical/insurance leadership.
- Solid background in logistics and claims management.
Attributes:
- Results-oriented with a flexible, innovative mindset.
- Willingness to travel as needed.
Join Us:
Be part of a dynamic team dedicated to redefining property damage restoration. If you’re ready to make a difference, we’d love to hear from you!
