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Location: Rugeley WS15 1QU
Salary: £27,500 - £30,750 per annum depending on skills & experience
Working Hours: Monday - Friday Full Time
Do you have a passion for customer service, possess great communication and organisation skills, and thrive in a fast-paced environment? We have just the role for you! We are MGF - a national Shoring Solutions, Lifting & Safety and Structural Support provider. We're growing fast and need enthusiastic Central Hire Desk Controllerlike you to help us succeed.
We specialise in designing, manufacturing, hiring and selling temporary works solutions. At MGF, we manufacture our equipment, operate our own transport fleet and, importantly, have an in-house engineering team who produce design solutions to meet customers' requirements.
With 14 depots nationwide and 450 passionate members of our team, we're expanding. Each team member plays a crucial role in this success, and we need your help as a Central Hire Desk Controllerto continue delivering industry-leading results.
Your Role:
As part of our team and reporting to the Operations Manager, you'll be the heartbeat of our Central Hire Desk, ensuring everything runs smoothly and efficiently. Your responsibilities will include handling enquiries, converting leads into successful deals, and planning the seamless delivery and collection of all hire vehicles. Your contribution will be crucial in supporting the team's activities and driving our success.
Your Main Responsibilities Will Include:
- Monitoring the key accounts email inbox and overseeing orders (On-hires) and requests for collections / off hires
- Working with local depots to plan transport for deliveries and collections
- Efficient running and co-ordinating of internal and external haulage
- Calculating and supply of quotes
- Dealing with damages, calculating costs, liaising with customers regarding damages and ensuring payment is received
- Attending quarterly account reviews with the National Key Accounts Manager
To Achieve This, You Will Need:
- Experience in a customer service role, preferably within a hire/sales environment
- A professional manner with good communication and people skills
- A team player who is flexible, adaptable and willing to help others
- PC literate with experience in Microsoft Systems
- Ability to prioritise workload and work to tight deadlines
- Local area knowledge for the depot areas served
- Motivated self-starter with good administration, time managementand organisation skills
What You'll Get:
- Additional annual leave awarded to recognise long-service
- A company Christmas shutdown and the option to purchase additional days of annual leave
- Opportunities for training, development, and career progression
- Pension Scheme and Life Assurance
- Award and recognition initiatives
- The security of working for a national organisation with core family values at our heart
- Refer a friend scheme
- And so much more?
This is a chance to join a growing company that values every team member. We offer a supportive working environment with opportunities for career advancement and additional benefits to support your work-life balance.
We welcome applications from all sections of society and aim to be an equal opportunities employer.
Don't miss out on this opportunity - apply today!
All applicants will be treated in the strictest of confidence.
