Sales Support Representative

Ritz Recruitment Ltd

Posted 16 hours ago, valid for 15 days

Ruislip, Greater London HA40AL, England

£24,000 - £28,800 per annum

Full Time

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Sonic Summary

The position is for a Sales Support Representative at a growing business, focusing on customer service and lead generation.
Candidates should have a minimum of 1 year of experience in a sales or customer support role.
The role involves communicating with customers via phone, live chat, and email, while also processing orders and ensuring client satisfaction.
The salary for this position is competitive and includes opportunities for commission based on performance.
This role offers the potential for growth into a sales position, requiring effective teamwork and a proactive approach.

I am recruiting for a Sales Support Representative for a growing business

RESPONSIBILITIES:

To be the first point of contact for new enquiries and visitors to the showroom
Providing customer advice and support over the phone, via Live Web chat and by email enquiries.
Efficiently qualifying leads
To assist in the sales of products
To carry out sales advisor appointments and customer follow-ups and liaison offering knowledgeable advice with excellent customer service and sales skills
To understand and learn the technical aspects of the product range
To communicate effectively and work as part of a small team with a can-do attitude and a flexible schedule
Ensuring the client is happy with the service they receive, including aftercare where necessary
Processing orders which will involve taking detailed requirements and accurate survey measurements
Lead generation from an existing database, requesting feedback reviews and referrals and also supporting the development of new prospects such as new housing developments, schools or window companies among others. This will largely include cold calling by phone and in person.
To achieve a high conversion rate and customer service score whilst selling accurately and hitting a target

The role has the opportunity to grow in to a sales role for the right person where you will have the opportunity to earn commission by going out to prospective clients to measure and sell products.

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