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About Us: Bay-Lynx Manufacturing UK Inc Ltd is dedicated to providing exceptional service and support to our customers. We pride ourselves on our commitment to quality and customer satisfaction.
Job Description: We are seeking a motivated and detail-oriented Aftersales Account Manager to join our team. In this role, you will manage aftersales customer accounts, providing regular updates, ensuring high standards of service, and maintaining our custom-built intranet system.
Key Responsibilities:
- Manage key aftersales customer accounts, providing updates and reporting on a daily/weekly basis to maintain high customer service standards.
- Ensure accuracy in our intranet system for Warranty and Repairs, administering new Warranty cases, Purchase Orders, Breakdown Reports, and Cost Reports.
- Monitor supplier and service vendor performance, regularly contacting them for progress updates to ensure targets are met.
- Position yourself as a solution provider for your customers.
- Monitor and control Warranty and Repair costs in line with departmental budgets.
- Stay updated on relevant technical product information and industry regulations.
Personal Attributes:
- Experience in an Aftersales/Service department (essential).
- Experience in a planning role (desirable).
- Excellent communication skills, both written and verbal (essential).
- Process-driven with a methodical approach to tasks.
- Competence with IT programs such as Microsoft Excel, Word, and PowerPoint.
Working Hours: 39 hours per week:
- Monday Thursday: 8:00 AM 4:30 PM
- Friday: 8:00 AM 4:00 PM
