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Aftersales Account Manager
Runcorn
Salary Dependent on Experience
Our client, an independent, family-owned manufacturing company are looking for a Aftersales Account Manager to support their busy operations!
Roles and Responsibilities:
- Manage key aftersales customer accounts, providing updates and reporting on a daily/weekly basis to maintain high customer service standards
- Ensure accuracy in our intranet system for warranty and repairs
- Managing new warranty cases, purchase orders, breakdown reports, and cost reports
- Monitor supplier and service vendor performance, regularly communicating with them for progress updates to ensure targets are met
- Position yourself as a solution provider for your customers
- Monitor and control warranty and repair costs in line with departmental budgets
The Ideal Candidate:
- Experience in an Aftersales / Service department (essential)
- Experience in a planning role (desirable)
- Excellent communication skills, both written and verbal (essential)
- Process-driven with a methodical approach to tasks
- Competence with IT programs such as Microsoft Excel, Word, and PowerPoint
Working Hours:
- Monday - Thursday: 8:00 AM - 4:30 PM
- Friday: 8:00 AM - 4:00 PM
Jackie Kerr Recruitment is an independent agency that has been established for 27 years.We strive to provide the ultimate consultancy service to all our candidates. Whether you are looking for permanent or temporary work we pride ourselves in understanding our candidate’s requirement’s to ensure that we place you in your ideal role.We have recently heavily invested in new Recruitment Software that provides an online portal. Simply visit jackiekerrrecruitment . com to enter your details and you will receive job alerts, hot off the press.The portal enables you to update your information and CV at any time, so we always have your latest employment details on record.So please visit our website and let us help you to find your dream job!Please note: At Jackie Kerr Recruitment we receive a huge number of applications for each job that is posted. If you do not hear from us within 2 weeks of your original application, please go to our website jackiekerrrecruitment . com to apply for other jobs that may be suitable to you.
