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We are looking to recruit a Complaints Handler on behalf of a well-established housing association on a temporary basis in Cheshire. This is a hybrid role, working 35 hours per week with hybrid working.
Your new role
- Dealing with stage 1 complaints from customers, aiming to provide a first-time resolution at the initial point of contact
- Providing acknowledgements, updates and outcomes/resolutions
- Raising work orders in relation to disrepair claims
- Liaising with the Housing Ombudsman, Solicitors, Surveyors, Customers and other third parties to gather evidence and conduct a thorough investigation
What you'll need to succeed
- Experience of working in a customer service environment, ideally having dealt with complaints and/or disrepair claims
- Strong communication, interpersonal, negotiation and influencing skills
- Ability to work on own initiative and confident IT user
What you'll get in return
- Weekly pay
- Hourly rates up to £19ph
- Option to be paid PAYE or Umbrella
- Hybrid working
What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
