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We are looking to recruit a Complaints Officer on behalf of our Social Housing client on a temporary basis for a minimum of 6 weeks, with hybrid working and hourly rates up to £19 per hour.
Your new role
- Dealing with stage 1 complaints, investigating and responding within required timescales, resolving as many as possible at the first point of contact.
- Logging disrepair claims from customers, contractors and third parties - ensuring case files are up-to-date and accurate
- Supporting stage 2 complaints by gathering evidence, investigating the complaint and assigning it to Senior Management where appropriate
- Sending acknowledgements, updates and relevant documents to customers with regard to their complaint
- Raising work orders in relation to disrepair claims
What you'll need to succeed
- Experience of working in a customer service, complaints or resolution role ideally within a social housing setting.
- Knowledge of the Housing Ombudsman Complaint Handling Code
- Strong problem-solving, negotiation, listening and communication skills
- Confident IT user
- Good time management skills with the ability to balance conflicting priorities & a busy workload
What you'll get in return
- Weekly pay
- Hourly rates up to £19ph
- Option to be paid PAYE or Umbrella
- Hybrid working
- Immediate starts
What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
