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Customer Service Coordinator - Export
Runcorn
Competitive salary, please ask for more details
Healthcare, Medical Insurance, Pension, Attendance Bonus, Holiday
Days - Monday to Friday 37.5hrs with flexible start times
My client, a growing a manufacturer is looking to bolster their customer service team across their growing business. A market leader in their field, this opportunity offers long term security & technical development at a progressive business that values its staff. This is an excellent opportunity for an individual with a strong sales/customer service background to join a growing team.
Role Description
- To provide excellent pro-active service to our customers and achieve defined Key Performance targets.
- To build good working relationships with export customers and distributors.
- Work closely with sales team, product managers and marketing.
- To operate the administrative and order processing functions of the Company. To own these processes and develop a system for continuous improvement of these functions.
- To provide reliable administrative support for the sales teams & Managers. For example, literature fulfilment, copies of quote acceptances, PFI and at times customer quotations.
- To ensure consistent and timely reporting of Customer Service Key Performance targets.
- To own, manage to keep up to date and ensure all appropriate databases are accurate, e.g., customer records including delivery address, VAT codes, territory allocation etc.
- To assist the sales team as appropriate in ensuring that all quotations and tenders are processed according to appropriate deadlines and standards.
- To ensure no orders are processed without; valid PO; payment is first received for Cash-in-advance accounts.
Skills and Qualifications
- Experience of working in office environment
- Experience of direct customer interaction roles and demonstrate working within export
- Able to work quickly to a high degree of accuracy and precision under pressure.
- Able to anticipate and solve a range of work-related problems using own initiative within the remit of the role.
- Able to demonstrate good communication skills, both written and verbal.
Company Information
As a business, my client is a market leader within their industry and has a strong presence across the whole of the UK. With a growing portfolio of clients this role provides a stable and secure opportunity in the present economic market.
In return for your commitment my client offers a stable and secure career for technically motivated engineers. If you feel this is of interest, please send your CV to directly to Ben Watkins at (url removed)
Hunter Selection recruit Engineering professionals in Design, Manufacturing, Field Service, Electrical & Electronic Engineering, Production, Purchasing, Manufacturing, and Mechanical Engineering
If you are interested in this position please click 'apply'.
Hunter Selection Limited is a recruitment consultancy with offices UK wide, specialising in permanent & contract roles within Engineering & Manufacturing, IT & Digital, Science & Technology and Service & Sales sectors.
Please note as we receive a high level of applications we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010.
For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
