Customer Service Representative

Are you looking for a new and exciting career within one of the leading global manufacturing companies?

Adjust Recruitment has a unique opportunity for a dynamic individual to join our client's expanding technical division team, as a Customer Service Representative ?

You will play an active role in the day to day running of customer accounts within a fast paced department. From handling product enquiries, ensuring the customer has chosen a suitable product for their technical needs, offering sales support to the UK Sales Team and working closely with the production team with order scheduling within the factory.

This role is an excellent opportunity for someone wanting to develop their skills, playing an active role in the daily management of multiple customer accounts and sister companies around the globe.

Your Role and Responsibilities:

- Handle enquiries about the full product range and offer advice on suitable products, product alternatives as well as discuss new development requests

- Order processing and management of the orders from input to despatch

- Provide technical information to customers and sister companies

- Provide Sales Support to UK Sales Team

- Work closely with the Planning Department to register new items, schedule orders and ensure materials are available.

- Liaising with the UK Production Team for the supply chain of products

- Coordinating with the Logistics Department to ensure on time deliveries

- Full training and development programme will be provided

Skills Required:

- Passionate about delivering exceptional customer service

- Excellent communication skills, both written and verbal

- Positive and tenacious attitude about seeing a problem through to completion

- Attention to detail

- Strong problem-solving skills

- Strong knowledge of Microsoft Packages, Excel, Word, Outlook

Benefits:

- Workplace pension matched up to 10% with a death in service grant

- Company profit share scheme

- 25 days holiday (excluding bank holidays).

- Option to join healthcare plan

- Christmas shutdown

- Free on-site secure parking

- Company benefits

- Flexible hybrid working (once training has been completed)

- Training and development.

- A fast-paced and flexible working environment

- A role where you can learn and your opinion is valued