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New Business Team Leader
Working within our Sales and Client Services Team, we are looking for a New Business Team Leader to join our award winning, rapidly expanding organisation. If you have a background in Sales and enjoy managing people, we want to hear from you!
Trading since 2001, DCBL is built on old fashioned values of outstanding customer service levels to our instructing clients. We are committed to maintaining the highest standards, exceeding guidelines set out by our accreditations from the FCA, Credit Services Association, Collector Accreditation Initiative and our BSI ISO Standards.
This role represents an exciting new opportunity for someone who is a self-motivated people leader and target driven. You will be responsible for developing our network of Sales and Client Service Associates in developing leads, converting leads, and maintaining excellent customer service.
Whats on Offer?
Competitive Salary Up to £50,000 per annum (OTE £72,000)
Early finish Fridays
30 days holiday (including Bank Holidays)
Vibrant office with complimentary Tea & Coffee Facilities
- Free lunch once a month
- Company social events
- Employee Assistance Programme
- Free Parking
Full training provided.
Rapidly expanding multi-functional department with plenty of opportunity for progression
Role purpose:
To effectively lead a team of Sales, Client Services and collections Associates to ensure the team are proactively converting leads into sales to grow the business and provide exceptional customer service to new and existing clients. You will ensure the team identifies opportunities to cross sell and upsell our range of services where possible.
Role responsibilities:
Responsible for managing, motivating and developing the team to ensure they are converting their assigned leads and delivering an exceptional service to all clients, both new and existing.
To ensure that all individual and team key performance indicator objectives are met on a daily/weekly basis to achieve growth.
Ensuring the team are upselling/cross selling services on every lead where possible.
Provide guidance, training, and mentorship to the team.
Delegate leads to the sales team with guidance to ensure the leads are being worked efficiently and effectively.
Prepare and deliver sales reports to the New Business Director reporting on team member performance and priority leads on a weekly basis.
Communicating goals, deadlines and business updates to the team regularly.
Assess team performance and provide feedback both positive and negative regularly.
Assisting the New Business Director with the daily operation of the department.
Ensuring the team are managing their multi instructing clients by delivering a service of the highest standard.
Any other reasonable task or duty as requested by the company
Essential qualifications/Skills:
Previous experience of managing a team.
Previous Sales experience.
Previous debt recovery experience
Previous experience of dealing in a fast paced, deadline driven environment.
Proven ability to lead a successful sales team.
Effective delegation skills
Ability to prioritise workload
Excellent communication skills
Good working knowledge of all Microsoft Packages
Ability to manage difficult conversations
Desirable qualifications/skills/experience:
Sales management
Knowledge/previous experience in debt recovery
Knowledge/previous experience in High Court Enforcement industry
Knowledge/previous experience of Litigation processes
Competencies required:
Attention to detail
Results driven
Tenacity
Adaptability
Sales
Debt recovery
