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Key Responsibilities:
- Sales Order Management: Process sales orders and manage customer queries for UK and European distributors, including invoicing goods and arranging shipments.
- Administration & Organisation: Organise digital and physical files, maintain the database, and ensure all customer accounts and records are up-to-date.
- Customer Relationship Management: Build sustainable relationships with customer accounts, identifying and addressing their needs.
- Cross-Departmental Collaboration: Work closely with sales, marketing, production, and warehouse departments to ensure smooth communication and information distribution.
- Daily Flexibility: Handle diverse tasks including data entry, assisting with marketing and warehouse needs, and supporting customer promotions and events as required.
Qualifications:
- Proficient in Microsoft Office applications, especially Excel and CRM systems.
- Strong communication, numeracy, and presentation skills.
- Patience and ability to remain calm under pressure.
- Ability to multi-task, prioritise effectively, and manage time efficiently.
Desired Skills & Personality Traits:
- Excellent verbal and written communication skills to interact professionally with colleagues, suppliers, and customers.
- Strong organisational and time management abilities.
- Self-motivated, proactive, and adaptable in a dynamic work environment.
If you are a dedicated, organised, and customer-oriented professional ready to make an impact, we would love to hear from you!
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About Us
We are dedicated to fostering a diverse and inclusive community. In line with our Diversity and Inclusion policy, we welcome applications from all qualified individuals, regardless of age, gender, ethnicity, sexual orientation, or disability. As a Disability Confident Employer, and part of the Nicholas Associates Group, we are committed to supporting candidates with disabilities, and we're happy to discuss flexible working options.
We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Nicholas Associates Group Privacy Notice.
