Retirement Living Services Team Leader

We have an exciting opportunity to recruit a Retirement Living Services Team Leader on behalf of a well-established housing association in the Northwest. You will be overseeing a team of 7 Scheme Managers, to ensure the efficient delivery of high-quality, customer-focused housing management and support services across a designated portfolio of retirement living schemes within Merseyside & Cheshire.

This is an ongoing, temporary position contracted at 35 hours per week, with hybrid working.

Your new role

• Overseeing a team of 7 Scheme Managers to ensure KPI's relating to voids, allocations, tenancy/leasehold management, customer safety and wellbeing are met.
• Leading on allocations, working closely with partners, local authorities and care teams to maximise income and achieve targets
• Ensuring your area remains fully compliant with health, safety and safeguarding legislation
• Responding to queries and complaints from local MPs and customers.
• Maintain a positive environment for resident engagement, lead on resident meetings, listen & respond to feedback in line with company values and business priorities.
• Management of budget and services for your area

What you'll need to succeed

• Good knowledge and understanding of current housing management legislation and the principles of housing & tenancy management including health, safety and risk
• Experience of managing a dispersed team of staff
• Ability to produce clear, well-structured information to aid effective decision-making and ability to work autonomously with minimal supervision
• Ability to create a positive & resilient team, listening to customers and making them feel heard
• Driving licence, access to own vehicle with valid business insurance

What you'll get in return

• Ongoing temporary contract with hourly rates up to £25.50 per hour
• Weekly pay
• Option to be paid via PAYE or Umbrella
• Temp to perm potential
• Hybrid working with mileage reimbursement

What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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