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Service Account Coordinator
Wellingborough
A fantastic opportunity to join one of the UK’s fastest growing, most innovative Fire and Security Companies, with over 30 years’ experience within the industry. My client is looking for an experienced Service Account Coordinator to join the team.
Package
£26,000
Pension | Life Assurance | 25 days paid holidays plus Bank Holidays | Mental Health & Well-being Scheme | fee onsite parking
Main Responsibilities
- Process customer maintenance orders for Ansul Fire Suppression Systems to completion.
- Efficiently and profitably schedule and dispatch Ansul Engineers on behalf of the company in order to complete maintenance visits in line with customer requirements and industry standards
- Preparing jobs for Scheduling of service visits in line with Service Level Agreements
- Work closely with your manager to meet customer expectations
- Preparing monthly maintenance jobs for processing
- Build and maintain good working relationships with your Engineers, and colleagues to ensure all calls are actioned and timescales are met.
- Liaise with key clients over the phone to enhance both internal & external working relationships.
- Setting up new maintenance jobs and contracts for new sites
- Data Entry on CRM system
- Raising supplier purchase orders
- Ensure customer queries are dealt with in a timely manner
- Produce and execute weekly reporting of customers’ accounts
- Preparing RAMS & Permits where required for site access
- Monitor and update customer Portals to ensure real time visibility, Sending out completion documentation to customers
- Raising invoices for completed scheduled maintenance and remedial works
- Reviewing stock for engineers on jobs
Knowledge and Experiences
- At least 2 years’ experience in a Scheduling / Planning / Coordinating role
- Experience of Scheduling Field based colleagues, such as Engineers would be an ideal background, however, other similar industry experience would be considered and welcomed.
- Familiarity of using in house and external systems and databases
- Proactive approach to management of workload.
- Good knowledge of Microsoft Excel and Outlook
If you are local to the area and seeking a new Service Account Coordinator position, then please apply now. If your application is successful a 4way member will be in touch.
