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Resident Liaison Officer

Fawkes and Reece
Posted 10 days ago, valid for 7 days
Location

Rushden, Northamptonshire NN10 0PP

Salary

£24,000 - £28,800 per annum

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Contract type

Part Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • The Resident Liaison Officer is responsible for providing exceptional customer service to residents and stakeholders during refurbishment projects.
  • Candidates should have a minimum of two years of experience in a similar role, focusing on customer care and communication.
  • The position emphasizes adherence to the Equality and Diversity Policy and the principles of Service First in all activities.
  • The salary for this role is competitive and commensurate with experience, reflecting the importance of customer satisfaction.
  • Key responsibilities include managing resident expectations, maintaining project diaries, and ensuring GDPR compliance throughout the customer journey.

Resident Liaison Officer

Purpose: To provide an exceptional customer experience for residents, clients and other stakeholders on refurbishment projects. Provide a dynamic customer care service, anticipate customers needs and ensure positive touch points throughout the customer journey.

Responsibilities:

* Ensure the residents are dealt with competently, fairly and effectively in all situations adhering to the Equality and Diversity Policy* Apply the principles of Service First in all activities* Support and promote resident satisfaction with proactive customer care* Build Customer confidence by delivering an exceptional customer journey* Create professional environment* Communicate with resident and project team throughout works programme * Explain all aspects of the improvement work and manage expectations

* Adopting and embracing the CRM system* Making appointments for the project team and maintaining project diaries* Pre-start visits and profiles* Identify specific customer needs (work patterns/health issues etc.)* Dilapidation surveys * Daily completion of the CRM system* Daily telephone/communication/SMS to residents* Regular visits to residents where works are underway* Building good relationship with Client and other stakeholders* Keep Leaseholders/Private residents informed about works that may affect them* Ensure GDPR is adhered to

Please apply to be considered.

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In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.