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Resident Liaison Officer

Daniel Owen Ltd
Posted 13 days ago, valid for 5 days
Location

Rushden, Northamptonshire NN109JR, England

Salary

£15 - £18 per hour

Contract type

Part Time

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Sonic Summary

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  • The position is for a Resident Liaison Officer located in Rushden, working in council flats until the end of February.
  • Candidates should have previous experience in a similar customer-facing role, ideally within social housing or construction.
  • The role involves facilitating communication between residents and the project team, addressing queries, and providing support.
  • The salary for this position is competitive and commensurate with experience.
  • This is a full-time role with working hours from Monday to Friday.

Job Advert: Resident Liaison Officer

Position: Resident Liaison Officer
Location: Rushden (Council Flats)
Duration: Until the end of February
Start Date: Immediate

We are currently seeking an experienced and dedicated Resident Liaison Officer to join our team for an important project working in council flats in Rushden. This is a short-term role with the opportunity to work until the end of February, helping to facilitate communication between residents and the project team during ongoing works.



Key Responsibilities:

  • Act as the main point of contact for residents in the council flats, addressing their queries, concerns, and providing support throughout the project.
  • Coordinate and communicate effectively between residents and contractors to ensure minimal disruption during the works.
  • Organise and attend resident meetings to provide updates on the progress of the project, including any potential disruptions or changes.
  • Ensure residents are kept informed of any works that may impact them, including access to their flats, noise levels, and work schedules.
  • Provide support and guidance to residents regarding any relocation, temporary accommodation, or access arrangements.
  • Ensure that all concerns and complaints are dealt with promptly and professionally.
  • Liaise with the project management team, contractors, and local authorities to ensure smooth communication and problem resolution.


Requirements:

  • Previous experience as a Resident Liaison Officer or in a similar customer-facing role, preferably within social housing or construction.
  • Strong communication and interpersonal skills, with the ability to engage with residents in a professional and empathetic manner.
  • Knowledge of social housing policies and procedures is desirable.
  • Ability to handle sensitive issues with discretion and professionalism.
  • Strong organisational and time-management skills.
  • Ability to work independently and manage multiple priorities.
  • A proactive, problem-solving approach to any challenges that may arise.


Working Hours:

  • Full-time, Monday to Friday.

If you are interested please apply here.

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