Location: Saffron Walden (CB11)
Duration: Permanent
Hours: 9am until 5:30pm (Monday to Friday)
Salary: Up to 33,000 per annum
Job Reference: 35588
Polytec are looking for a confident Technical Support Specialist for chemistry products for our Saffron Walden based client. You will offer pre and post sales technical support for company products.
Responsibilities:
* Technical support via telephone, email and online chat
* Pre-sales product selection and post sales enquires
* Diagnosing faults and offering application support
* Liaising with end-users, distributors and our sales teams to understand custom requirements
* Prepare and send quotations with full costings and technical detail
* Follow up on quotes and monitor statistics
* Collate, check, assemble and test all items pre-delivery
* Testing prototypes - debugging, functional, and performance testing of products and producing reports to share with the team
Requirements:
* Ideally have a minimum 5 years' experience in a technical support role
* Degree in chemistry, physical sciences, biotechnology or a related scientific field
* Hands-on laboratory skills
* Experience in managing large caseloads, using ticketing systems and tracking KPI's
* Able to use standard Microsoft Office packages (e.g. Word, Excel, and PowerPoint).
Please contact us as soon as possible for more details or apply below!
Back to searchScientific Technical Support
Polytec Personnel Ltd
Posted 15 hours ago, valid for 17 days
Saffron Walden, Essex CB10 1EW, England
£28,000 - £33,000 per annum
Full Time
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Sonic Summary
- Polytec is seeking a confident Technical Support Specialist for chemistry products in Saffron Walden.
- The position offers a salary of up to £33,000 per annum and requires a minimum of 5 years' experience in a technical support role.
- Key responsibilities include providing technical support via various communication channels, diagnosing faults, and preparing quotations.
- Candidates should have a degree in chemistry or a related field, along with hands-on laboratory skills and experience with ticketing systems.
- The role is permanent, with working hours from 9am to 5:30pm, Monday to Friday.
