Back to search
First Line Technical Support
Perm
Up to 28,000pa
Saffron Walden
Due to increased growth, we're looking for an enthusiastic and ambitious engineer to join our 1st-line help desk team. You're role will be to engage with customers on their day-to-day IT support needs via phone, email and tickets.
We are looking for someone with a solid foundation of IT knowledge, with experience and understanding working on a helpdesk, this should also include:
-
Ticket systems and data entry
-
Monitoring systems and remote access
-
Good verbal and written communication skills with a customer focused attitude.
-
PC/Laptop hardware and the ability to identify different components and replace them.
-
Good Microsoft 365 knowledge, including Active Directory, Office, Exchange and Azure
-
Windows operating systems, how to install them and how to troubleshoot most issues.
-
Basic Server and Infrastructure knowledge
-
Networking and network hardware.
-
At least 1 year of experience working on a helpdesk.
-
Full UK driving license and use of a car when required preferable.
This is an excellent opportunity for someone to join a friendly and relaxed company to further their career in IT and gain a broader and better understanding of supporting IT in businesses. With continued growth plans, there is lots of opportunity for career progression.
Schedule:
- 8 hour shift
- Monday to Friday
