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Reference: 1160059
Job Title: Income Officer (3 month contract) Location: Saffron Walden Salary: £35,000 Term: Contract Are you looking for a rewarding opportunity to develop your career while making a real difference in your community? We are seeking an Income Officer to join our clients busy, customer-facing income team within a local authority on a 3-month contract. In this role, you will help tenants manage their rent payments, provide budgeting and welfare benefits advice, and support residents in meeting their financial commitments. Key Responsibilities:
- Monitor tenants' rent accounts in line with the council’s rent arrears policy.
- Process pending arrears actions efficiently.
- Conduct home visits to discuss rent arrears and agree on suitable repayment arrangements.
- Provide advice on state benefits, including Housing Benefit and Universal Credit, and signpost tenants to relevant agencies.
- Maintain detailed and accurate records of all interactions with tenants, both in person and over the phone.
- Ensure compliance with pre-court protocols to facilitate the serving of Notices of Seeking Possession when necessary.
- Serve Notices of Seeking Possession to tenants who fail to meet their rent obligations.
- A proactive, ‘can-do’ attitude with experience in a busy, customer-facing environment—ideally within social housing.
- Access to a vehicle and the ability to travel throughout the Uttlesford area.
- Experience in debt recovery, particularly within social housing.
- Knowledge of legal processes related to debt recovery.
