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Saffron Walden
Full-time
25,000
A dynamic and customer-focused business within the Construction & Manufacturing industry are seeking a Business Support Coordinator to join the team.
In this role, you will provide essential support to the Estimator, Sales Office, and New Business Development (NBD) Manager. Your contributions will be key in ensuring the smooth and efficient processing of orders, effective customer communication, and valuable market intelligence gathering.
Key Responsibilities:
Supporting the Estimator:
- Progressing quotations by following up with customers via phone
- Providing valuable feedback and market intelligence to the team
Working with the Sales Office:
- Monitoring website orders and ensuring they are processed accurately and on time (automated process requiring simple oversight)
- Addressing any issues with web orders and alerting the sales office as needed
- Keeping customers informed of delivery schedules and communicating delays
Administrative Support for the NBD Manager:
- Notifying the NBD Manager about new business customers who have placed orders on the website
- Informing the NBD Manager of failed checkout carts
- Updating and maintaining customer records in our Sage database
What You Will Need:
Previous experience in a sales office or customer service role
A confident and clear telephone manner with the ability to communicate effectively
Assertiveness, resilience, and a proactive attitude
Ability to work autonomously while maintaining a strong team ethos
Excellent communication skills, both written and verbal
Strong organizational and methodical work habits
Proficiency with Microsoft Office applications (Word, Outlook)
Excellent attention to detail, record-keeping, and updating of our contact system
What's on Offer:
Competitive salary and benefits package.
Comprehensive training and development programs.
A supportive and friendly team environment.
Opportunities for career growth and progression within the company.
How to Apply:
If you are passionate about delivering outstanding customer service and business support, we would love to hear from you! Please submit your CV to (url removed)
