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Customer Service Representative

Venom IT
Posted a day ago, valid for 16 days
Location

Sale, Cheshire M33 7SZ

Salary

£20,000 - £24,000 per annum

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Contract type

Full Time

Retirement Plan

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Sonic Summary

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  • An Inbound Customer Service Representative position is available at Venom IT in Cheshire, requiring full-time commitment.
  • Candidates should have experience in an office or contact center environment, particularly with inbound calls.
  • The role offers a salary of £25,000 per year along with various benefits including private medical insurance and 23 days of holiday.
  • Key responsibilities include handling inbound enquiries, creating support tickets, and assisting the Support Manager with team KPIs.
  • Ideal candidates should possess strong communication skills and a customer service orientation, with some IT knowledge being desirable.

An Inbound Customer Service Representative is needed to join our team at Venom IT in Cheshire on a full-time basis. 

Based and working within a busy IT office, you are part of a team that's sole aim is to provide a superior experience to internal and external customers alike. We are looking for a talented Customer Service Representative who is looking to join a thriving, forward thinking business with great benefits. 

You will be working within a high-volume, fast-paced environment, dealing with inbound calls providing a first-class service to customers calling in with enquiries and creating customer support tickets. Ideally you will have experience in an office environment / contact centre dealing with inbound calls and working in conjunction with other departments to support and improve the function of the business.

Key responsibilities

  • Be the first point of contact for any inbound enquiries via telephone.
  • Create new support tickets for customers.
  • Gather information to give accurate updates to customers.
  • Assist the Support Manager to achieve team KPIs based on query response times.

Desirable skills 

  • Knowledge of relevant computer applications such as Microsoft Office 
  • Good typing skills
  • Naturally confident communicator with great people skills
  • Professional telephone manner with strong listening skills
  • Ability to prioritise tasks based on their level of importance.
  • Some IT knowledge is desirable but not essential
  • Good interpersonal skills
  • Adaptable and highly tolerant

Desirable experience

  • Experience in a fast-paced contact centre is desirable
  • Has proven experience in delivering fantastic customer service, either in an office based or face-to-face environment

Benefits

  • 23 days holiday + bank holidays
  • Private Medical Insurance including Mental Health & Wellbeing Support, optical cash back and Dental cash back
  • Birthday Day Off
  • Subsidised Gym Membership
  • Auto Enrolment Pension Scheme
  • Reward Gateway Retail Discount Scheme
  • Personal Development opportunities
  • Onsite parking
  • Parties and Socials - quarterly social events and annual Christmas Party

Sounds interesting? Click APPLY to send your CV for immediate consideration.

Candidates with previous job titles and experience including Customer Support Advisor, Call Centre Agent, Client Services Specialist, Customer Care Assistant, or Helpdesk Representative may also be considered for this role.

Apply now in a few quick clicks

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