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THE COMPANY:
Our client is a leading developer and supplier of web-based software, supplying UK government departments, local authorities, learning and skills providers, employability providers and privately owned training providers and Colleges. Our software enables our clients to better the lives of their service users.
We are looking for someone to join the team as an implementation consultant,
This role would suit anyone who has worked for an Independent Training Provider or ESFA funded college and is familiar with Skill and Apprenticeship, who wants to stay within the sector but in a different role.
You will be responsible for managing the implementation projects of new and existing customers. We follow a standard process of requirements gathering, configuration of the system and training before handing the customer over to the support team when it reaches Business as Usual. You will also be involved in delivering some internal projects as we develop new areas of the application.
RESPONSIBILITIES:
To carry out implementation duties for new customers or be involved in changes to existing customer implementations and product development. Working in collaboration with the Implementation, Sales, Development and Training departments, business leads and end-users, to understand and deliver successful business solutions. The successful candidate will be expected to deliver their projects remotely online but also be able to travel to a customer site if face to face delivery is preferred by the customer.
- Manage each project from start to finish liaising with the customer and internal teams
- Responsible for system delivery; system set up, including requirements gathering, system configuration and training
- Document requirements for configuration and detailing any customer specific process flows, gathering customer sign off
- Configure systems based on requirements
- Providing training courses for new and existing customers of groups of around 6 people
- Write up specifications for additional requirements such as Dashboards, new forms etc
- Maintain relationship and liaise with customer on a regular basis until project is in BAU
- Liaise with the development team and support teams where necessary
- Carry out internal training for new and existing colleagues
REQUIRED SKILLS:
You will need to have excellent communication skills, with the ability to communicate at all levels, as well as the ability to translate between technical teams and customer representatives.
You should have experience in using or training on web-based applications or CRM systems.
You should be able to facilitate a shared understanding of process, problems, possible solutions and determine and adhere to the scope of a project, the ability to analyse a problem, consider multiple options and solutions and be able to present a solution. You should be able to provide clear and concise documentation for all stakeholders.
The candidate will demonstrate some exposure to:
- ESFA funded programmes
- Employability provision
- Communicating at all levels within business organisations
- Experience of delivering some levels of software training
- Experience of working with Web based applications
- Basic project management skills
- Good communicator and able to translate customer requirements into the end product
- Ability to be self- organised and collaborative
SALARY:
- Up to £30k DOE
- Company Pension
- Private Healthcare
- Hybrid Working
