1st Line IT Support Technician

A 1st Line IT Support Technician preferably with 1 years experience is needed to join our team at Venom IT in Cheshire on a full-time basis. 

Based and working within a busy IT Support office in a very well established, fast growing cloud services provider, Venom IT is looking for someone who can demonstrate strong customer service skills who wants to break into the IT industry with a fast moving, growing IT MSP company.

Key responsibilities

• Receive, manage and record IT help desk requests received either by telephone, email or internally raised.
• Deal with and resolve helpdesk requests e.g. creation of new users, Active Directory management, e-mail account creation, backup maintenance, server checks, general IT trouble shooting.
• Create, monitor, respond and manage support tickets of company/user/activity on an incident management system.
• Basic installation, configuration and support of IT equipment (PC, server, laptops, printers etc).
• Analysis/ repair/ build of new or faulty IT equipment.
• Support (fault resolution). This may include basic user training e.g. in how to use IT equipment or software.
• Work as a team member, providing support to colleagues as and when required.
• Any other duties that are within the scope, spirit and purpose of the job, the title of the post.

Required skills and experience

• 1 year of IT experience, ideally from a recently completed IT apprenticeship, seeking a first role in an IT career, or 1 year spent in a 1st Line role within an MSP.
• Confident on the telephone.
• Highly organised.
• Able to build a rapport with customers.
• Able to adapt to different situations. 
• Inner resilience - ability to remain unaffected by any irate customers.

Knowledge of the following isn't required but would be advantageous:

• Hardware Virtualisation - Citrix / VMWare virtualisation software.
• Client Operating Systems - Microsoft Windows OS (Windows 7 to Windows 10), Apple OS X.
• Server Operating Systems - Microsoft Server 2003 to Server 2019 including Small business variants (2003, 2008, 2011).
• Applications - MS office suites, Citrix XenApp, Sage, SQL, Backup software, Hardware firewalls.

Benefits

• 23 days holiday + bank holidays
• Private Medical Healthcare including Mental Health and Wellbeing support, Optical cash back and Dental cash back
• Birthday Day Off
• Length of Service Bonus Rewards
• Gym Membership
• Reward Gateway Discount Scheme
• Personal Development opportunities
• Auto Enrolment Pension Scheme
• Onsite Parking
• Parties and Socials - quarterly social events and annual Christmas Party

Sounds interesting? Click APPLY to send your CV for immediate consideration.

Candidates with previous job titles and experience including; IT Support Engineer, 1st Line Support Engineer, 2nd Line Support Engineer, IT Support Technician, Service Desk Technician, Helpdesk Engineer, IT Service Desk, Windows Systems Administrator may also be considered for this role.