Customer Services Operator

Customer Services Operator (Logistics) - If you’re ready to be part of a pioneering company that sets the standard in the logistics and maritime industry, apply today!

We have an exciting opportunity to join our team as a Customer Services Operator (Logistics) on a permanent basis in our Cory Brothers office in Salford, Manchester!

Why Cory Brothers?

At Cory Brothers Limited, we pride ourselves on being a trusted supply chain partner for over 180 years, supporting businesses worldwide with our comprehensive range of global shipping services. As a part of our dynamic team, you'll be working within a well-established company that values efficiency, innovation, and reliability.

Fantastic company benefits include:

• Competitive Salary
• Holiday: 25 days annual leave plus bank holidays, increases with length of service.
• Pension: company pension scheme available.
• Employee extras such as: Cycle to work scheme, Electric Vehicle scheme, Employee Assistance Programme, Bonus Payment, Hybrid working, Life Assurance, and eye care vouchers.

About the role:

In this role you will be the backbone of our logistics operations, ensuring the seamless movement of goods across international borders. This dynamic role requires a proactive approach and keen attention to detail to ensure compliance with import and export regulations while maintaining a high level of customer satisfaction. If you're passionate about logistics and eager for a role that challenges and excites, this opportunity is perfect for you!

Main duties and responsibilities:

• Manage logistics processes across air, sea, and road shipments for imports and exports, ensuring timely and cost-effective delivery.
• Prepare and organise all necessary import/export documentation, including customs declarations and licences.
• Stay informed and ensure compliance with international trade laws, keeping abreast of changes in regulations.
• Collaborate with international offices and partners to monitor shipments, ensuring timely updates to customers.
• Verify compliance of incoming and outgoing goods with quality standards, addressing discrepancies promptly.
• Maintain communication with suppliers to track and manage shipments, addressing customer inquiries and concerns effectively.
• Identify and implement improvements to enhance efficiency in logistics operations.

About you:

You possess a solid understanding of logistics and supply chain processes, with excellent communication and customer service skills. You are proactive, results-oriented, and thrive in a fast-paced environment, demonstrating strong organisational and time management abilities. Your ability to work independently and collaboratively within a team is complemented by your keen attention to detail and robust problem-solving skills. Proficiency in Microsoft Office Suite and knowledge of international trade laws and customs procedures are advantageous. Qualifications in logistics or a relevant field and experience in shipping/logistics are preferred.

We would love to hear why you are motivated to apply and how do your skills/experience make you suitable for this role? Please do let us know along with forwarding an up-to-date CV as soon as possible. We look forward to hearing from you. 

No recruitment agencies, please

Please check your email inbox and spam / junk mail folder for any email correspondence for this role.

If you require any reasonable adjustments such as access or information in an alternative format, please inform us soon as you are able so that we can make the appropriate adjustments.

Additional keywords:  Logistics Coordinator, Supply Chain, Import Export, Shipping, Compliance, Customer Service, Freight Management

This vacancy is being advertised and handled through Spider, the region’s Online Job Advertiser on our behalf. We both take your privacy seriously. When you apply, your details are processed and available for us to directly review for this vacancy. As you might expect you may be contacted by email, text or telephone. For full Privacy Policy details please see email correspondences on receipt of your application.