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Our client is looking for experienced Collections Agents who have worked in collections and/or arrears. You will be supporting a major UK bank's customers, who have fallen into debt and arrears on financial products such as mortgages, loans, and credit cards.
Location: Working from homeRate: £162 per day (Through an Umbrella Company)Work Pattern: 5 shifts a week- 8 hours per shift. Monday - Friday, between 8am to 8pm, Saturday - 9am to 5pm (typical shift pattern includes 1 Saturday in 3 and 2 late shifts per week)Start Dates: May 2025Current end date: July 2026 (with scope for extension)
Job Description:
- Taking inbound calls as a representative of the bank.
- Supporting vulnerable and non-vulnerable customers by identifying appropriate solutions to their debt/arrears.
- Identifying vulnerable customers and offering suitable solutions.
- Understanding complex financial packages.
- Completing income and expenditure forms.
- Communicating solutions via telephone.
- Meeting quality targets.
- Escalating necessary issues to supervisors.
Required Experience:
- Several years of call centre experience in financial services (essential).
- Experience of working with customer debt management or insolvency (essential).
- Knowledge of FCA guidelines is ideal.
- Excellent telephone manner.
- Good interpersonal skills.
- Experience of working with vulnerable customers.
This is a work from home opportunity, the client will be providing the required equipment. IMPORTANT: You must have adequate space to work from home and receive calls throughout the working day. You must also work nearby your router to connect via Ethernet cable.
If you would like to be considered, please send your CV to Diana Duggan Associates without delay.
