Income Officer

Castlefield Recruitment are currently recruiting an Income Officer for a housing association based in Greater Manchester. This is a part-time role, 2.5 days per week, paying £20 per hour umbrella.

The role:

• Deliver a comprehensive rent collection service by monitoring a case load of rent accounts for customers in arrears.
• Managing the arrears process in compliance with group Policies and procedures. 
• Identify support needs of our customers, offering basic welfare advice / guidance and making referrals to or signposting to external agencies.
• Ensure that appropriate legal action is taken to recover debt
• Engaging with external agencies, e.g. local authorities, Department for Works and Pensions, when required.
• Conduct home visits across the patch when necessary

The person:

• Experience of income management or debt recovery in a social housing environment
• Knowledge of welfare benefits
• Excellent customer service skills