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- Brief the teams at the beginning of each shift
- Train and develop staff in line with all business requirements
- Manage and implement KPI's
- Brief the teams at the beginning of each shift and ensure that all relevant communication, feedback and recognition are carried out in an accurate and timely manner.
- To pro-actively work with senior supervisor and Head of Operations along with the operational teams to identify areas for improvement / best practice within the business.
- Train and develop staff in line with all business requirements.
- To ensure any Customer Service issues are dealt with within the agreed timescales.
- Manage and implement KPI’s.
- Manage order processing, re-working and stock requirements.
- Work within all areas of the business to ensure the overall day to day requirements are managed successfully (e.g. stock control, returns, customer service, I.T etc.).
- Ensure the warehouse housekeeping is kept to a satisfactory standard at all times.
- To continuously monitor staff performance and seek areas for improvement.
- Encourage continuous improvement to become part of operational daily activity.
- Identify and take responsibility for any potential operational inaccuracies & order discrepancies.
- Be a Key Holder and take on the closing up responsibilities.
- Clear & proven warehouse leadership experience within a similar environment.
- Ability to be organised to prioritise workload whilst demonstrating time management skills.
- Commitment to health and safety.
- A sound knowledge of the principles of warehouse operations and planning functions.
- Excellent communication, leadership and people development skills.
- Experience of WMS.
- Ability to work under pressure and flexible in their approach.
